most of us would have had the experience of calling someone with bsnl mobile while they are busy on an another call.i wonder how our officials select the voice for the recorded messages for various situations like,being busy on an other call,in out of coverage area or switched off etc..Anyone with a decent sense of aesthetics would be definetly turned off.i recently called my cousin while he was busy ..that voice still lingers in my mind...a male voice so rough that it can be rated downright as horrible by any standards leave alone the quality of private players like airtel ,vodafone etc..another time a voice of a lady whose pronunciation was very poor and crude to say the least.this problem is not confined to telecom but almost all public sectors.try calling icici and sbi customer care-you can easily notice a difference.yesterday i called income tax department regarding pan card status and i was totally disgusted with the response.
why this state of affairs in even a simple things like these?what prevents them to chose a pleasant voice with a decent background music? may be they fear that the public sector identity and brand image would be lost if good quality is provided or is there an element of corruption and illegal nexsus betweeen our babus and private corporates to maintain status quo in public sector?
why this state of affairs in even a simple things like these?what prevents them to chose a pleasant voice with a decent background music? may be they fear that the public sector identity and brand image would be lost if good quality is provided or is there an element of corruption and illegal nexsus betweeen our babus and private corporates to maintain status quo in public sector?
No comments:
Post a Comment